Terms, Conditions and Return Policy
Terms & Conditions
Return Policy
Animal Equipment by Stoney LLC. is guaranteed to be free of defects, both in material and workmanship, for the lifetime of our products. The polycarbonate suspensions, polycarbonate hooks, carbon fiber shafts, fiber glass shafts, nets, grips, resold items, and protective gear can fail if not properly cared for, so we offer a 30-day guarantee on these items. Each time before use, you should check the equipment over to make sure there is no damage to it.
Customized items will be handled on an individual basis. Care and skill have been exercised during our manufacturing process. We package with care in mind. If you are not completely satisfied with our equipment, please return it for like exchange or refund.
Our equipment is designed for professional keepers. We do not condone our equipment being used by people that are unskilled or untrained to use it. All returns are subject to a 25% restock fee. NO exchanges on custom made equipment.*
All returns require an RA# and must be returned to:
4210 Linda St
Bacliff, TX 77518
To request a refund or exchange, at your option, under this guarantee, contact us here. Total liability will not exceed the cost of the piece of equipment, since we are not responsible for the ultimate use of the product. It is the user/operator/handler of our equipments responsibility to determine the equipment supplied is suited to the purpose and use intended. We suggest the user/handler inspect their equipment prior to use.
We want you to be satisfied. If you have a compliment, suggestion, or complaint, at any time, for any reason, please let us know. We will listen and act on them whenever possible.
*NOTE: Custom made items may have a plus or minus of about 1″ in length and size.
Shipping
Customers can choose to have their orders shipped via United Parcel Service (UPS), U.S. Postal Service (USPS), or Federal Express (FedEx), which offers a number of services to meet the delivery timeframe needed. Orders destined for shipment outside of the U.S. are shipped by the U.S. Postal Service, UPS, or DHL. Our default shipping is via UPS Ground. Our products are built to be lightweight and strong for use, this also helps with shipping. Several items we manufacture are oversized; some fees may apply when shipping, due to the carrier size limitations.
For our non-U.S. customers: We would be happy to give you a shipping price comparison in order to find you the most reasonable charges. The customer will pay all applicable document charges, duty fees, etc. We will comply with all country export and import laws and regulations. We suggest you order in larger quantities, to give you the best shipping cost per piece.
Sales Tax
Texas requires all sales to be taxed. State sales tax of 8.25% will be charged on all orders, due to new sales tax laws. Tax Exempt sales are accepted, provided we get the correct paperwork prior to shipping the product.
Terms & Conditions
Who Are We?
Our website address is aestoney.com
Our business name is Animal Equipment by Stoney
We are located at
4210 Linda St.
Bacliff, TX 77518
What Data Do We Collect From The People Who Visit Our Website?
Contact forms
Our website uses forms to collect names, email addresses, phone numbers, companies, and additional business information to request information, communication, estimates, and/or services.
Cookies & Analytics
Our site uses cookies and third-party tracking codes including Google Analytics. No identifying visitor data is accumulated by cookies.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page: policies.google.com/privacy
Links & Content to/from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.) and outbound links to other websites that are not operated by us. Embedded content from other websites may behave in the exact same way as if the visitor has visited the other website. If you click on a third-party link, you will be directed to that third-party site.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
How Do We Use This Information & Data?
We use the collected contact information to follow up accordingly with anyone wishing to reach us. We may send requested information about our organization, services, and estimates, or to complete any other communication. In accordance with the Can-Spam Act, anyone who receives distributed email messages from us will have the opportunity, within each message, to opt-out of receiving future communications from us.
We will not sell, trade, or rent personal contact information. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for our own internal purposes.
We analyze cookie and analytics data to determine what is most effective about our site, to help us identify ways to improve it, and eventually, to determine how we can tailor our website to make it more effective. We use the data collected by Google and Facebook to track and monitor the use of our site to improve your user experience and our marketing capabilities. We may also use data for other purposes, which we would describe to you at the point we collect the information.
Can-Spam Act
The Can-Spam Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address and phone number in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
In accordance with the Can-Spam Act, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from our mailing list.
Children’s Privacy Policies
We do not specifically market to children under the age of 18 years old.
If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
How Do We Protect this Information & Data?
We take appropriate steps to maintain the security of your data. Sensitive and private data exchange between our website and users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these privacy policy terms
By using this website, you signify your acceptance of this privacy policy. If you do not agree to this privacy policy, please do not use our website.
